Exclusive use wedding, house parties and conference venue in luxurious en-suite accommodation
Frequently Asked Questions
- Q. How do we secure the date for our booking?
- A. To secure your date you will be required to pay a non-refundable deposit, which varies depending on the property.
- Q. What time can we get into the property? And what time do we have to depart?
- A. Arrival time is 4pm. Departure time is 4pm, where possible, this time may vary due to same day change over and helpers may need access to start the cleaning process, in the case of The Old Vicarage, during peak times departure will be 10am.
- Q. What happens on arrival?
- A. On arrival you will be met by one of our helpers, it is important that you pre arrange the time, as they do not live on site. They will open up and show you around the property, in the case of Park Hall this can take up to one hour, therefore we suggest that the lead person advises their guests to arrive one hour later. You will then be fully familiar with the layout and fully prepared to greet your party.
- Q. How do we decide who goes into which bedroom?
- A. We will provide a bedroom configuration form either by email or you can download it from our website. You will be required to complete it and return it to us by email two weeks prior to your start date.
- Q. What will be in the welcome pack?
- A. The welcome pack will include information on the property during your stay.
- Q. Will the heating, hot water and Aga be turned on?
- A. Yes, they will be on ready for your arrival
- Q. Will cleaning materials be provided?
- A. There will be an initial supply of washing up liquid, polish, dishwasher powder, washing detergent, bleach and disinfectant, there will also be a supply of toilet rolls, kitchen towels, cling wrap and foil. Toiletry items will be provided in each room of shower gel, shampoo and soap.
- Q. Will there be a coffee maker?
- A. Yes all properties have cafeterias
- Q. What facilities do you have for babies?
- A. All properties have a least one cot and one high chair, however we can not guarantee there will be facilities available for the preparation of baby food i.e. Liquidiser.
- Q. Does the property have Internet access?
- A. Yes – wireless
- Q. Are we allowed to have fireworks?
- A. Yes fireworks are allowed in most properties, with the exception of Hyde Park Gardens Mews and Telamara motor yacht. You must use the designated area within the site and adhere to the local authorities time constraints.
- Q. Are we allowed to have loud music?
- A. Yes providing it is turned off at 1am, (however due to the location of Brockington Hall there is no specific time).
- Q. Is smoking allowed?
- A. No, all our properties are strictly ‘Non-Smoking’ – any evidence that this rule has been broken will incur a charge of £600.
- Q. Are we responsible for security?
- A. Yes it is important that you ensure your guests are aware of the need to secure doors and gates. In particular, Park Hall has gate access onto the site to protect the livestock; their well-being is of great importance. In the event of them entering the garden areas and causing damage or escaping onto the highways, costs maybe incurred and will be chargeable.
- Q. Can we have our own caterers?
- A. Definitely yes, local contact details can be provided; Conquest of Stourbridge, Consuming Passion of Leominister, Book a Cook website.
- Q. How many can be seated at one table?
- A. Park Hall can seat 34 in the dining room, Brockington Hall can seat 22 in the conservatory easily (with extra tables could accommodate 60), and The Old Vicarage can seat 22.
- Q. What happens if we have a major problem?
- A. You will have a welcome letter, which will give you a contact number in the case of emergencies.
- Q. What happens if something is damaged or broken?
- A. On arrival you will be provided with an incident form, to record any damage or breakages. The cost of cleaning, repair or replacement will be charged as appropriate and deducted from the security deposit.
- Q. Who is responsible for the tidying up at the end of the stay?
- A. We would ask that you leave the property as you will have found it your arrival, all washing up done, all cutlery, crockery and glassware to be returned to the cabinets or place of storage they were taken from.
- Q. Where do we dispose of the rubbish?
- A. You are responsible for the removal of all rubbish at the end of your stay. Each property will have specific instruction with regard to the local rules on rubbish and recycling, failure to comply with this instruction may result in fines, which will be chargeable.
- Q. Where do we leave the keys on departure?
- A. Each set will have a room key, front door key and a nametag. It is the responsibility of the lead person to ensure all the keys are returned to a designated place and one set used to lock up and returned through the letterbox. Any lost keys will be charged and deducted from the security deposit.
- Q. Are we covered in the event of an accident?
- A. You must be satisfied that you have the appropriate insurance cover when taking part in dangerous sports. Classic Country Houses cannot be held liable in the case of damage or accidents. We will provide a safety briefing and equipment prior to any activity. In the case of Clay Pigeon Shooting at Park Hall it is vital that all participants follow the instructions of the Shoot Captain and his representatives, this includes those who are only watching, and they will be required to stand in a designated area and avoid causing a distraction to those who are shooting.
- Q. When do we have to pay the security deposit?
- A. The security deposit is payable four weeks prior to the start date together with the balance of your rental.
- Q. When do we get our security deposit refunded?
- A. Within 14 days by bank transfer, subject to there being no costs regarding damages etc. The lead person must provide their bank details in advance.
